If you are not satisfied with your purchase, unworn items can be returned for exchange and size exchange by creating a voucher of the same value as the returned item, or refunded within 14 days of receipt of the goods. Inside the received box you will find instructions for returning, and you will have more options:
- Call number +39 080 300 3507;
- Send an e-mail to [email protected] with the reason of the return and requested information for the order (order reference, item/s interessed for return or change, motivation of return);
- Click on the top-right "My Name" next to the "EXIT" button (if you don't see "My Name" you must first log in and then continue the procedure);
- Click on "My orders" and then select the interested order by clicking on "Details" or on the "Order reference";
- Scroll down the page until you see the articles related to the order and check the box for the items involved in the return;
- Proceed in the box below writing the reason for the return, *the address and the first date useful to let the courier to pick up the package (Saturday and Sunday excluded);
*in the case of Extra Europe orders the shipping cost for the return and the customs charges are charged to the customer.
*in the case of Europe orders, the shipping cost for the return is charged to the customer.
- Finally click on the "Send a return request" button. In case of missing or incorrect information a collaborator will contact you by phone or will reply via email within 24/48 hours.
TERMS AND CONDITIONS
- Security tags on the items to be returned have not been cut or broken;
- Items must be not worn, washed and altered and they must have not any signs of usage;
- All shoes and accessories must be returned in their original box, as it is considered part of the item and they must be not damaged and/or, altered, neither used as only protective packaging.
- If you receive faulty items, or there are errors in the shippings from CoccoleBimbi, please follow the same instructions reported above to return the items properly;
- All returned items have been inspected and they must to follow all parameters in the list of the instructions for returning.
- CoccoleBimbi reserves the right to refuse returns not authorized.
- Shipping cost for return because of changing size or item, or for refund, is not at expense of CoccoleBimbi
- For hygienic reasons, returns of products in contact with intimate parts will not be accepted. Therefore, we do not accept returns of underwear, socks and tights.
BOUTIQUE ADDRESS FOR SHIPPING
Via Conversano km 1+000
70018 Rutigliano (Ba)