The offer and sale of products on www.coccolebimbi.com are governed by these General Conditions.
The products bought on coccolebimbi.com are sold directly by Coccole srl, with registered office in Via Noicattaro SNC, in Rutigliano (Ba) Italy, zip code 70018 - Iscr. Reg. Imp., C.F. and P.IVA n. 06976570728, Cap. Soc. Euro 10,000.00.
You will be able to find on our site information about orders and shipments, refunds and returning products purchased on coccolebimbi.com.
If you need further information go to the Customer Service area where you will find an email address [email protected] to which you can contact for any kind of information. For any other legal information, see the Terms and Conditions Section.
1. How to conclude a contract with www.coccolebimbi.com
To make an order of one or more products on www.coccolebimbi.com the Customer has to fill the electronic form and send it to the Seller, by mail, according to the related instructions.
By proceeding with the purchase, through the transmission of the order form, the Customer accepts the General Sale Conditions and the Rules of Right of Withdrawal in the section Terms and Conditions. The Seller will provide the Cutomer with a summary of information on the essential characteristics of each product ordered with its price (the price visible in your currency is without VAT), the means of payment that you can use to purchase each product, the mode of delivery of the products purchased, shipping costs, delivery; as well as, the date by which the Seller agrees to deliver the goods. The cost of any customs charges is not the responsibility of the Seller and will be on the Customer. In addition, the Seller will provide you, in the Terms and Conditions Section, with a summary of the conditions and procedures for exercising your right of withdrawal and the manner and timeframe for returning the purchased products; information about the circumstances under which you will lose the right to withdraw from the contract; the existence of the legal guarantee of conformity of the products; and the contact details of coccolebimbi.com after-sales service.
The contract is concluded when the Seller receives, via internet, the Customer's order form, after verification of the correctness of the data relating to his order.
The order form will be filed in www.coccolebimbi.com database for the period of time required to process the order and as provided by law.
At the time of submitting the order form the Customer will be notified that such submission implies the obligation to pay the price. Before submitting the order form the Customer has to identify and correct any errors in data entry .
When the contract will be concluded Coccolebimbi will take charge of your order.
The Seller could not process orders that don't give enough guaranties of solvency or which are incomplete or incorrect or in the event of unavailability of products. In these cases he will inform the Customer by mail that the contract is not concluded and that the Seller has not achieved the order of purchase for one or more of the reasons just described.
If the products described on coccolebimbi.com are unavailable or no longer on sale, at the moment of the Customer last access to the website or transmitting the order, the Seller will inform him promptly and in any case within 96 hours from the moment of the order transmission, refunding the Customer and the contract will be considered resolved.
With electronic transmission of the order form, the Customer agrees unconditionally to observe, in relation with the Seller, these Conditions of Sale. If he does not agree with some of the terms in the General Conditions of Sale, he has not to submit his order form for the purchase of products on coccolebimbi.com.
By submitting the order form the Customer confirms to know and accept the General Conditions of Sale and additional information in the section Terms and Conditions www.coccolebimbi.com .
When the contract is concluded the Seller will send the Customer a receipt of the purchase order by e-mail, containing the terms and conditions of sale and the summary document on the right of withdrawal.
The Customer has to know that the product he buys is limited to the country in which he places his order.
Therefore, if the Customer decides to place the product in a different country, he is responsible for placing it and he is required to follow the regulations and restrictions both for exporting from the country in which he purchased the item both for importing in the country intends to bring CoccoleBimbi disclaims any responsibility from now on.
2.Warranty and prices
On coccolebimbi.com only luxury brand and quality products are offered for sale. These products are purchased directly from the Seller at fashion houses, manufacturers and dealers carefully selected by stringent quality controls.
The Seller doesn't sell second-hand, irregular or lower quality products than the corresponding market standards.
The main characteristics of products are shown on www.coccolebimbi.com within each product details tag. The images and colours of products offered for sale on www.coccolebimbi.com may not exactly correspond to the real effect of the Internet browser or monitor used.
Products prices may be subject to change. The customer must check the final price of sale before sending the relevant order form.
In case of exercise of the right of withdrawal, the Seller may not accept the return or refund the sums paid for the purchase with respect to those products that are returned without the corresponding tag or that have been altered from their essential characteristics and quality or have been damaged, as better clarified in the following. Returns from countries outside Italy are not free, so shipping costs and any customs charges will be subtracted from the method of re-credit (voucher or refund).
If you notice that the package is damaged or appears to have been tampered with, ask the courier to accept the package with DAMAGED PACKAGE RESERVE and then contact our customer service providing photos and more details. If the courier does not give you the opportunity to sign for the package, please do not accept the package and report the incident to our customer service.
In case the order is accepted without reservation for a damaged package, CoccoleBimbi will not be responsible for any damage of an item inside the damaged and withdrawn package.
3. Conditions of Payment
For payment of the price of the products and related shipping and delivery costs you may follow one of the methods indicated in the order form. Under no circumstances will you be charged any costs in excess of those actually incurred by the Seller, in relation to the payment instrument you have chosen.
Any customs duties charges, however, shall not be borne by the Seller.
In case of payment by credit card, your financial information (ex., your credit/debit card number or the date of its expiration) will be forwarded, via encrypted protocol, by your Bank to our Bank, which provides the relevant remote electronic payment services, without third parties being able, in any way, to access it. This information, moreover, will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any returns of products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on coccolebimbi.com.
4. Shipping and delivery of products
The Customer can see the shipping costs during the checkout phase of the order.
Shipping costs may vary depending on the recipient's country and the size of the box.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice stating the value of the individual items.
For shipments outside the European Union, import taxes are payable by the customer.
5. Customer Service
For any further information the Customer can contact the Customer Service by email at: [email protected]
6. Right of Withdrawal
The Customer has the right to terminate the contract with the Seller, without penalty and without giving any reason, within fourteen (14) days from the day of receipt of goods purchased on www.coccolebimbi.com
To cancel the contract the Customer can use the Return Form (with the form type according to Art. 49, paragraph 4 of the Consumer Code) to complete and submit directly online through the website www.coccolebimbi.com, or prepare and send to the Seller other unequivocal statement about his decision to withdraw from the contract by filling out the return form which he will find in the package that was sent him. If the Customer chooses to use the online Return Form through the website coccolebimbi.com, the Seller will send him an e-mail to confirm receipt of the withdrawal request. Otherwise if the Customer chooses to send another notice of withdrawal, the burden of proving the proper and timely exercise of the right of withdrawal will weigh on him.
Once the Customer has requested the withdrawal, he must return the products to the Seller delivering them to the carrier for shipment within fourteen (14) days from the day he has communicated the Seller his decision to resolve the contract.
The only expenses charged to the Customer are those of return (shipment of the products to the Seller) of the purchased products, unless the Seller has expressly exempted the Customer from such charges when purchasing. The Customer will be charged of all responsibility in case of loss or damage of the products during the transport due to a Customer's careless choice of the carrier and/or shipping modalities.
The Right of Withdrawal - besides compliance with the terms and conditions described in paragraphs 6.1 , 6.2 , 6.3 and 6.4 - is exercised applying the following rules:
a. The Return Form submitted directly online through the website www.coccolebimbi.com or other unequivocal statement about the Customer decision to withdraw from the contract must be properly completed and provided to the Seller within fourteen ( 14 ) days of receipt of goods ;
b. the products must not have been used, worn, washed;
c. the label must still be attached to products ;
d. products must be returned in their original packaging;
f. products must not be damaged.
If the Right of Withdrawal is exerted according to the said terms and conditions, the Seller will refund the amounts paid for the purchase of products on the conditions and terms provided.
Money will be refunded as soon as possible and in any event within fourteen ( 14 ) days from the date on which the Seller has received the product, always after verification by the Seller for the correct execution of the terms and conditions stated above.
If the Customer does not complies with the procedures and terms for the exercise of his Right of Withdrawal, in letters a) , e) and f ) of paragraph 7, he will not be entitled to a refund of the money paid to the Seller. Within 14 days after sending the e-mail with which the Customer will be informed of the non- acceptance of the return, he can choose to get back at his own expense the products in the state in which they were returned to the Seller, by giving notice to the Seller, according to the modalities the Server will communicate.
Otherwise, the Seller is entitled to keep the products in addition to sums already paid for their purchase. If the Customer does not complies the conditions referred to in subparagraphs b), c) and d) of paragraph 6.7, he will not be entitled to the full repayment of the sums already paid to the Seller. In fact, the Customer will be responsible for the decrease in value of returned products, resulting from any use other than that authorized by the Seller in order to allow him to determine the nature, characteristics and the functioning of such products. In this case, from the refund will be deducted a percentage between 10 and 90% of the amount the Customer paid to the Seller for the purchase of the returned products, as he will be specifically notified by the Seller.
After returning products, the Seller will check the conformity of the same conditions and time limits specified in paragraph 6. If the check is successfully concluded, the Seller will inform the Customer of the acceptance of the returned products by e-mail. In the event that the tests do not reach their conclusion, the Seller will communicate, by electronic mail, the existence of a decrease in value of the returned goods, arising from any breach by the Customer of the conditions referred to in subparagraphs b) c) and d) of paragraph 6.5. At the same time, the Seller will inform the Customer of the amount that will be deducted from the sum he paid for the purchase of the returned products; without prejudice, as an alternative, to the possibility to get back the products, at Customer's expense, in the state in which they were returned to the Seller, as provided in paragraph 8.10.
Whatever mode of payment the Customer used, the refund, in whole or in part, is activated by the Seller as quickly as possible and no later than fourteen (15) working days from the date on which the Seller has been returned the product, after verification of proper implementation of right of withdrawal by the Customer and of returned products.
The Seller shall make the refund using the same means of payment that you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment. In the case of opting for the voucher option, the amount will never be refundable except through the creation of a new voucher.
The value date of the crediting will be the same of the charge date; the Customer will not undergo any loss in terms of bank interest.
The Seller indicates as the carrier for the return of products the courier Bartolini or FedEx. By Bartolini or FedEx the Customer can return the products to the Seller, without making firsthand the payment of necessary expenses. This method allows the Seller the direct payment, on Customer behalf, of the cost of returning the products purchased, freeing him from any obligation to pay to the shipper. This method also allows the Customer to check, at any time, where each pack is, freeing him from any liability in case of loss or damage to the products during transport.
If the Customer decides to use a carrier other than that indicated by the Seller for the return of products, he will bear the shipping costs, including liability in case of loss or damage to products.
The Customer is advised to read the General Conditions of Use about important information on how Coccolebimbi process the personal data of users and the adopted security systems.
9. Applicable Law and Disputes Solving
These General Sales Conditions are subject to Italian law and in particular to the Legislative Decree 206 of 6 September 2005, the Consumer Code Chapter I ° "Consumers rights in contracts ", with specific reference to the legislation on remote contracts and to the Legislative Decree No 9 April 2003 n. 70 on certain aspects of electronic commerce. In case of dispute, the competent forum will be that of Bari ( Italy).
10. Modification and Updating
The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale will be effective from the date of publication on www.coccolebimbi.com .
11. ReCAPTCHA terms and conditions
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