FAQ

No, on CoccoleBimbi it’s not necessary to register to complete the purchase. You can place your order in guest mode. However, we advise you to register on our site to have your personal area and monitor the status of your order. Also, by registering on our site you can subscribe to our Newsletter to keep up with the latest news.

If you have received a defective item please contact our customer service department giving details of the damaged item, we will try to resolve the problem as quickly as possible.

If during the delivery of the goods you notice that the package is damaged or appears to have been tampered with, ask the courier to accept the package with DAMAGED PACKAGE RESERVE and then contact our customer service providing photos and more details. In case the courier does not sign the package with reserve, we ask you not to accept the package and report the incident to our customer service.

Yes, if your order has not yet been dispatched you can contact our customer service department and provide us with information on the changes you would like to make. If your order has been shipped, unfortunately it will not be possible to change it.

We advise you to make sure that the email you entered during the purchase is correct or to check your spam folder. In any case you can contact our customer service that will check the order status.

The payment methods with which you can purchase on our site are: credit card, paypal, bank transfer or cash on delivery.

You can return your purchase within 15 days from the order date. Simply send us an e-mail with your order number to [email protected], and contact our customer service.

Yes, you can change the shipping address by contacting our customer service. The courier will attempt to deliver for two consecutive days to the previously established address, after which delivery will be made to the requested address.

Just contact our customer service and we will change the address in a short time.

If you’re not present at the time of delivery, the courier will make a new delivery scheduled for the next day.

To find out the shipping prices for your country you can contact our customer service or check the cost at checkout.

Shipping times outside Italy do not exceed seven working days, or contact our customer service.

The refund will be made within 14 working days of receipt of the package.

To change size or article, please contact CoccoleBimbi's customer service and we will help you, the costs of the first change will be charged to us.

CoccoleBimbi has been researching and reselling exclusively authentic and certified brands since 1989. CoccoleBimbi has always been a container that offers high quality, high design products and is a promoter of Made in Italy in the kidswear sector.

CoccoleBimbi